Terms And Conditions

Welcome to OZwindowfilms.com.au These Terms and Conditions govern your use of our website and the purchase of products through our platform. By using this site, you agree to comply with these terms. If you do not agree, please discontinue use of our website.

1. Introduction

This website is owned and operated by OZ Window Films Pty Ltd ABN:92 678 150 931 Throughout the site, the terms “we,” “us,” and “our” refer to OZ Window Films Pty Ltd
By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions, along with our Privacy Policy, and any other relevant terms and conditions.

2. Eligibility

You must be a professional installer to use our website and make purchases. You must be at least 18 years old or have the consent of a parent or guardian to use our website and make purchases.

3. Products and Services

  • Product Descriptions: We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free.
  • Pricing: All prices are in Australian Dollars (AUD) and Exclude GST unless stated otherwise. Prices may be subject to change without notice.
  • Stock Availability: Products are subject to availability. If an item is out of stock, we will notify you and provide options such as a refund, backorder, or alternative product.

4. Orders and Payment

  • Order Acceptance: Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, pricing errors, or fraudulent activity.
  • Payment Methods: We accept Visa Mastercard Amex and PayPal All payments must be completed at checkout.
  • Billing Information: You must provide accurate and complete billing information. Any discrepancies may result in delays or cancellations.

5. Shipping and Delivery

  • Shipping Locations: We ship to most addresses within Australia and New Zealand only. PO Boxes are not accepted
  • Delivery Times: While we strive to meet these estimates, we cannot guarantee delivery within the specified timeframe.
  • Shipping Costs: Shipping charges will be calculated at checkout and are non-refundable unless otherwise stated.
  • Risk of Loss: Risk of loss or damage to goods passes to you upon delivery

6. Returns and Refunds

Our Return Policy complies with the Australian Consumer Law (ACL):
  • Change of Mind: Returns for change of mind are not accepted for any reason.
  • Faulty or Damaged Products: If your product is faulty, damaged, or significantly different from the description, you are entitled to a replacement, repair, or refund under the ACL.
  • Process: To request a return or refund, contact us at [email protected] within 24 hours of receiving your order. Proof of purchase and evidence of the issue (e.g., photos) may be required.

7. User Conduct

You agree not to:
  • Use the website for unlawful purposes.
  • Post or transmit harmful, abusive, or defamatory content.
  • Interfere with the website's operation, including introducing viruses or hacking attempts

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by OZ Window Films Pty Ltd or licensed to us. You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

9. Liability Disclaimer

  • Website Use: We strive to keep our website accurate and functional but do not guarantee uninterrupted or error-free operation.
  • Product Use: To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • ACL Compliance: Nothing in these Terms excludes your rights under the Australian Consumer Law.

10. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Queensland.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page.

12. Contact Us

If you have questions about these Terms and Conditions, please contact us at:

Privacy Policy

At OZ Window Films Pty Ltd we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when using our website

1. Information We Collect

We may collect the following information when you visit or interact with our website:
  • Personal details (e.g., name, email address, phone number) provided via contact forms or inquiries.
  • Browsing data such as IP address, browser type, and pages visited, collected through cookies or similar technologies.

2. How We Use Your Information

We use your information to:
  • Respond to your inquiries or requests.
  • Improve our website and services.
  • Provide relevant updates, offers, or information, only if you have opted in.

3. How We Protect Your Data

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information with trusted third parties only to provide services on our behalf or as required by law.

5. Your Rights

You have the right to:
  • Access, update, or delete your personal information.
  • Withdraw consent for marketing communications.
  • Disable cookies via your browser settings.

6. Cookies

Cookies are used to enhance your browsing experience. You can disable cookies through your browser settings, but this may limit the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: [email protected]